Refund & Return Policy
Last Updated: 06/16/2025
At Romano Pizza & Pasta we strive to provide the best dining experience for all our customers—whether you dine in, order online, or call in.
If you have any questions about our policy, please email us at [email protected] or call us directly at 206-933-7550 for immediate assistance.
Once your order is confirmed, preparation begins immediately, and we cannot accept cancellations after confirmation.
1. Food Order Errors
If you receive an incorrect item, please contact us or your third-party delivery service immediately. You may pick up the correct order at the restaurant.
• Credit Card Payments: You will be refunded the incorrect item's price and recharged for the correct item.
• Cash Payments: You will pay the difference if the new item costs more. In some cases, store credit may be offered.
Note: Please return the incorrect food in its original container(s).
2. Incomplete Orders
If any items from your receipt are missing, notify us or your delivery service promptly. You may:
• Cancel the missing item before preparation for a full refund (credit card or gift card).
• Request a replacement.
Courtesy Items (Condiments, Utensils, etc.):
• These are provided upon request.
• Missing courtesy items will be addressed with our staff, but no refunds or credits will be issued.
3. Food Dissatisfaction
We prepare all dishes fresh with high-quality ingredients. Refunds or replacements are available for:
• Incorrect orders
• Missing items
• Other similar issues
Refunds are not provided if you simply dislike the food.
4. Order Cancellations
• Customer-Requested Cancellations: No refunds or credits are given once the order is confirmed.
• Non-Food Items (Beverages, etc.): No refunds or credits.
5. Delivery Partner Cancellations
If the delivery driver cannot reach you after reasonable attempts, you may not be eligible for a refund. Keep your phone accessible when expecting delivery.
6. Complimentary Food
No refunds or cash value will be given for complimentary items.
7. Refund & Credit Eligibility
• No refunds/credits if 25% or more of the food has been consumed.
• No refunds/credits if food has been discarded, repackaged, or tampered with.
• Only one replacement order will be prepared per issue (no third orders).
Important Notes
• We reserve the right to refuse service to anyone who abuses this policy.
• Food quality may vary slightly after packaging due to temperature and handling.
Thank you for your understanding! We appreciate your business.
Don't forget that our e-mail is [email protected] but the quickest way to get a hold of us is 206-933-7550.
